Help & contact

I forgot my password.

Use “Forgot password” on the sign-in page. A reset link is sent to the email address on your account.

A receipt was read incorrectly.

Open the receipt and edit any field before approving it. Nothing is saved to your books until you confirm the details.

My mobile money or bank import did not match.

Open Bank reconciliation, match the payment to the record it belongs to, or mark it as a new record. You can undo the most recent import batch.

How do I invite my accountant?

Go to Users in the app and invite them as a reviewer. They can comment, request clarification and approve work.

A payment did not activate Pro.

Payments confirm within a few minutes. If your plan still shows Free after that, email support with the payment reference and we will check it.

We can help with the product: your account, records, imports, workings, filing packs, documents and billing.

We cannot act as your tax agent, file returns for you, or give a formal tax opinion. For advice on a specific tax position or a dispute with TRA, speak to an approved Tanzanian tax professional. See our tax disclaimer.