Payment, cancellation and refund policy

The Free plan costs nothing. KodiGuard Pro costs TZS 20,000 per month, or TZS 200,000 per year. All prices are in Tanzanian shillings and are shown before you confirm a payment. See the pricing page for what each plan includes.

Payments are taken through a licensed Tanzanian payment gateway and can be made by card, Masterpass or mobile money (M-Pesa, Tigo Pesa, Airtel Money, Halopesa and other supported wallets). You approve each payment yourself on your own device. KodiGuard never asks for your mobile-money PIN and never stores card numbers.

Pro is activated only after the gateway confirms a successful payment for the correct amount. This is usually immediate, and rarely takes a few minutes. If a payment is confirmed but Pro is still not active, email us the payment reference and we will correct it.

A monthly subscription runs for 30 days and an annual subscription for 12 months. If you enabled automatic renewal, the next period is charged on the renewal date shown on your Billing page. Otherwise Pro simply ends on that date and your account returns to Free.

You can cancel at any time from Billing and plan inside the app, or by emailing support@kodiguard.co.tz. Cancelling stops future renewals; your Pro access continues until the end of the period you already paid for. There is no cancellation fee and no lock-in contract.

• Duplicate or incorrect charge — refunded in full once verified, normally within five to ten business days.
• Payment taken but Pro never activated — we either activate the plan or refund the payment, whichever you prefer.
• Change of mind within 7 days — if you have not used Pro features in a new subscription period, we will refund that period on request.
• Part-used periods — after 7 days, fees for the current period are not refundable, but you keep access until it ends.

Refunds are returned to the method used for the original payment. Email support@kodiguard.co.tz with the payment reference from your receipt to request one.

If a renewal fails, we retry and email you. If it still fails, the account returns to the Free plan. Your records remain visible and downloadable.

Every successful payment appears in your payment history with a downloadable PDF receipt showing the receipt number, reference, amount, method and period.

KodiGuard Tanzania Limited, Dar es Salaam, Tanzania — support@kodiguard.co.tz.